ITIL Intermediate Training Course

Information Technology Infrastructure Library (ITIL) is a well-known approach used by public or private organizations to manage the IT services they provide. This ITIL intermediate course will familiarize you with the Service Lifecycle and Service Capabilities categories of ITIL. Many multinational companies use ITIL as a substructure that focuses on all their activities, components, and resources.

This ITIL intermediate course will help you understand all 26 ITIL best practices lined up with the ITIL Foundation syllabus from initial to advanced level. This course prepares you for the middle phase of the ITIL scheme and guides you to an expert level in the ITIL scheme with the latest tools.

Knowledgeable areas of ITIL: -

  • People: Human capabilities and configurations within the firm required to sustain the services.

  • Processes: Service Management Techniques need to support the system

  • Products: Technology and other infrastructure

  • Partners: An associate could be a third party exhibiting additional support geared towards the service.

Become Certified ITIL Intermediate Today with WinSple Learning!!

Key Features

Benefits of the Program

  • ITIL intermediate course is helpful for people curious to learn the ITIL principles and terminologies and who want to build a career in the IT Service Management domain.

  • This ITIL training by WinSple will strengthen your expertise in service design, service strategy, service operation, ITIL service offerings and agreements, ITIL Release, Control, and Validation (RCV), and continual service improvement.

  • By the end of the course, you will be confident to pursue ITIL expert and master training. /* By the end of the training, you will be proficient in 26 ITIL best practices */. 

Learn at the comfort of your Home or Office

One to One

  • Learn with Dedicated Trainer and Custom dates at your flexibility
  • 24x7 learner assistance and support

Live Virtual Class

  • Meet with like minded people to exchange ideas to exgage in the live class
  • 24x7 learner assistance and support


  • Train your complete to skill up everyone to meet the oraganization goal
  • Completely customized content to meet your requirements

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  • Develop skills for real career growth

  • Learn from experts active in their field, not out-of-touch trainers

  • Learn by working on real-world problems

  • Structured guidance ensuring learning never stops

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This course starts with an introduction to ITIL 4 Foundation. However, this course is more suitable for people opting for these careers: - 

  • Technical Support 

  • Help desk/Service Desktop Engineering

  • IT and Operations Manager

  • database administrators, 

  • ITSM trainers, 

  • service delivery and quality analysts professionals

  • application management and development teams

  • Other professions related to IT Service Management 

You do not require any prior experience for ITIL intermediate course. Although, you should be familiar with ITIL 4 Foundation.

Exam and Certification

How can one become a certified ITIL Expert?

ITIL experts acquire expertise in all the ITIL concepts, languages and methodologies implemented in the ITIL 4 Foundation. To be certified for ITIL intermediate, you need to go through ITIL Foundation level and practitioner level certifications.

The Exam: -

To get ITIL intermediate certification, you need to go through an exam: - 

The exam comprises of three sections: -

  • 8 Multiple choice questions, 

  • 8 Scenario-based questions, and 

  • 8 Gradient-based questions

  • You get 90 minutes to answer all the questions in the exam.

  • Each question carries 5 Marks.

  • You must secure 70% to pass the exam.

  • You will receive your results within 10-15 days after you take ITIL 4 exam.

  • The registration fee for the ITIL Foundation exam is around $488.

ITIL 4 intermediate certification is a well-known certification in the IT Service Management businesses. This course has easy to understand chapters so that you will be qualified to master the ITIL 4 intermediate exam on the first attempt.

Course FAQ’s

For how long is the ITIL 4 Foundation certification valid?

  • ITIL certifications do not have any validity unless there's any latest version of ITIL in the industry.

What is the latest version of ITIL?

ITIL 4 is the latest version of the ITIL substructure. This course uses all the new ITIL 4 methodologies to give you thorough information.

What jobs does the ITIL intermediate get?

ITIL intermediate professionals have the following roles: 

  • Software maintainer

  • End to End process Management.

  • Continuous improvement in the services.

  • Problem Release or Service desk manager.

Do we require prior experience to take this course?

No. If you are not familiar with the ITIL framework, you can enroll for this course. This training will be more beneficial if you have an ITIL Foundation certificate. 

What are the tools requirements for ITIL 4 intermediate training?

These are the primary tools to get started with this training: - 

  • Windows XP or above Versions

  • MacOS 10.6 or above version

  • Good quality internet.

Does the course fee include exam fee?**

Who provides the ITIL certifications?

  • The owner and manager of ITIL certifications since 2013 is AXELOS.

Where can I get ITIL practice question papers?**

How many modules are there of ITIL certification?

There are a total of five levels of ITIL certifications: -

  • Foundation level: - no prior experience is required. The Foundation level comprises of basic understanding and implementation of ITIL.

  • Practitioner level: - you need ITIL foundation certification for this certification. At this level, applicants learn to improve productivity, productivity, and collaboration between service Management and the organization.

  • Intermediate level: - there are two different certificate categories in this level Service Lifecycle and Service Capabilities.

  • Expert level: - candidates must have achieved ITIL Foundation, Practitioner, and intermediate level certification. 

  • Master level: - you must have at least five years of experience to achieve this level.

What is the basic package of ITIL certified experts?

  • The basic annual salary for an ITIL intermediate certified candidate is around $100,000.

WinSple Training FAQ’s

How Pass Guarantee Works?

Our Expert Faculty would Train with all the required knowledge to crack PMP exam. Hence, we offer 100% Money Back if you fail

Can I Reschedule the workshop?

Yes. You can rescheduled the workshop as per your flexibility. But, you need to inform the same in Email at least 10 Days prior to the workshop.

Will I get my refund? If I cancel the Session?

Yes. the refund would be credited in 15 working days. But you need to cancel the class withing 7 days from the date of registration. Further which no Refund request would be accommodated. However, you can Reschedule the class 2 times with any additional Fees.

What are the Pre-Requisite to attend the session?

You Need to have a stable internet connection with proper audio

Will I get any referral bonus?

Yes. You will receive $200 Amazon voucher for every participant you refer

What are the other courses offered by WinSple?

WinSple offers various courses like PMI-ACP®, PMP®, CAPM®, PgMP®, RMP®, PRINCE2®, SixSigma, Digital Marketing, Scrum and etc

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